Reflexology

Full payment is required at the time of booking to secure your appointment.

We operate a 48-hour cancellation policy.

If your plans change, please contact us at least 48 hours before your scheduled appointment. Provided this notice is given you will receive a refund or the choice to reschedule your appointment.

Appointments cancelled with less than 48 hours’ notice, or where a client fails to attend (non-attendance), are non-refundable, and the full treatment fee will be retained.

Repeated cancellations, frequent rescheduling or failure to attend appointments may result in future bookings being declined.

Be Well with Annabel provides treatments for female clients only.

If a booking that does not meet these terms is made within 48 hours of the appointment, treatment will be refused and the full treatment fee will be non-refundable.

Please aim to arrive on time for your appointment.

If you arrive late, your treatment may need to be shortened in order to avoid delaying subsequent appointments. The full treatment fee will still apply.

In the unlikely event that Be Well with Annabel needs to cancel your appointment due to illness, emergency or circumstances beyond our control, you will be contacted as soon as reasonably possible.

You will be offered the opportunity to reschedule your appointment at a mutually convenient time, subject to availability.

Clients must be 18 years of age or over to receive treatment independently.

Clients under the age of 18 may be accommodated at the therapist’s discretion but must be accompanied by a parent or legal guardian throughout the appointment.

A comprehensive consultation and medical history form must be completed before your first treatment. This information is confidential and enables treatments to be carried out safely.

It is the client’s responsibility to inform Be Well with Annabel of any changes to their health, medication or medical circumstances before every appointment.

Although a particular treatment may be booked in advance, the final treatment plan will always be agreed following consultation on the day. This ensures treatment remains appropriate for your current health and wellbeing.

By attending an appointment, clients confirm that:

• They believe they are fit to receive treatment.
• They have disclosed all relevant medical conditions, medications and health information.
• They understand it is their responsibility to keep this information accurate and up to date.

Be Well with Annabel reserves the right to refuse or postpone treatment where it is considered unsafe or inappropriate to proceed.

This includes, but is not limited to, situations where:

• Contraindications are identified during the consultation.
• Medical clearance or a doctor’s note is required but has not been provided.
• The client appears to be under the influence of alcohol, illegal drugs or medication that may make treatment inappropriate (at the therapist’s discretion).
• The client is visibly unwell, has symptoms of a contagious illness (including, but not limited to, flu, vomiting, diarrhoea or COVID-19), or may present a risk to the therapist or other clients.
• The therapist considers treatment to be unsuitable for any other health or safety reason.

Where treatment cannot proceed because relevant medical information has not been disclosed, or incorrect information has been provided before the appointment, the appointment will be regarded as attended and the full treatment fee will remain payable, as the appointment time has been reserved.

As a Level 5 Clinical Reflexologist, we are not medically qualified to diagnose medical conditions. However, we do use advanced clinical assessment and diagnostic skills within our scope of practice to inform and create a tailored treatment plan for each client.

Reflexology and associated therapies offered by Be Well with Annabel are complementary therapies only and are not a substitute for medical advice, diagnosis, or treatment. Clients are strongly advised to continue to consult their GP, consultant, or other qualified healthcare professional regarding any medical concerns or ongoing conditions

For client safety, reflexology treatments are not offered during the first trimester of pregnancy (weeks 1–12).

Treatments may be provided from 13 weeks onwards, subject to consultation and the absence of any contraindications.

Written approval from your obstetric consultant, midwife or relevant healthcare professional may be required before treatment if you:

• Conceived through IVF or assisted fertility treatment.
• Have a high-risk pregnancy.
• Have any pre-existing medical condition that could be affected by pregnancy.
• Have been advised by your healthcare team that additional precautions are necessary.

The therapist reserves the right to request medical clearance before treatment where appropriate.

All personal information and medical records are held securely and treated in the strictest confidence in accordance with UK data protection legislation. Your information will only be used for the safe provision of your treatment and will never be shared with third parties unless required by law or with your explicit consent.

By booking an appointment with Be Well with Annabel, you confirm that you have read, understood and agree to these Terms & Conditions.